Founded by audiologists Mok Yong Yaw and Lim Re Gal in the year 2002 in the bustling metropolis of Kuala Lumpur, 20dB has grown into a top-notch hearing healthcare group with 31 outlets and more than 70 experienced audiologists nationwide. The famous homegrown brand won the hearts of many by delivering high-quality services and hearing rehabilitation programs to customers. Thriving against fierce competition, 20dB Hearing’s winning advantages are: it has experienced audiologists in every outlet, offers adults and children diagnostic hearing tests, has nationwide support, provides free premium hearing aid take-home trial, and furnishes a product protection plan.
20dB is the first to be certified with QMS ISO9001:2015 in Malaysia and is a numerous award-winning company. At our hearing aid centre, we offer complimentary hearing screening and hearing aid trial for up to 20 days,terms & conditions apply. Our experienced audiologists in Malaysia will identify hearing loss and help you find the perfect hearing solution. We offer a wide range of hearing aids from leading manufacturers and provide personalized solutions tailored to your needs. Improved hearing can have a significant impact on your quality of life. Schedule your free hearing screening and hearing aid trial today.
In Malaysia, 20dB prides itself for having one or more qualified audiologists in each outlet. At 20dB, audiologists who have an average of five years’ experience are on hand to carry out diagnostic tests to evaluate if one actually has a hearing loss and, if so, to what degree. They would choose the right hearing instruments that fit he customer’s needs and also do hearing instruments fitting. For the follow-up sessions, 20dB audiologists will attentively listen to their customer sharing his or her new hearing experience and then, if necessary, fine-tune the hearing instruments until they work optimally for the user.
At 20dB, clients are meticulously diagnosed by professionally trained audiologists whereby systematic tests are carried out to precisely identify the nature of hearing problem including its cause, where possible, pinpoint the site of lesion, and measure the degree of hearing loss.
Most hearing service centres in Malaysia are not equipped to provide diagnostic hearing tests especially for infants and children.
Many people are not aware that even newborns may have some degree of hearing disability. It is thus important for infants to go through a hearing screening (now implemented at some hospitals in Malaysia). This is to ensure that any hearing defect is identified as soon as possible so that the infants can receive early intervention services that can make a huge difference to their communication and language development.
20dB provides nationwide support through its 31 outlets in Malaysia. Customers who travel or relocate can go to any 20dB outlet in Malaysia that is convenient for them to seek complimentary consultation and product service. They can even visit several 20dB outlets to get second or further opinions from different audiologists. After getting a hearing aid, customers are always welcomed back to the hearing centre to talk to the audiologists and be assessed of their hearing experience.
To know if any hearing aid is right for a customer, 20dB’s free take-home trial allows him or her to try it out at home up to 20 days to experience if it makes any difference to one’s life. Customers can try the hearing aids with no risk and no obligation. If they are not happy with the results, they can return the products, pay nothing, and walk away.
20dB concedes that not everyone may find a hearing aid useful, though. Which is why, through the take-home trial program and speech test provided, customers are given a figure on how much the hearing aid can help so that they can gauge for themselves what they pay for is worth the money. In this connection, 20dB offers 30-day refund guarantee.
To give customers peace of mind, 20dB product protection plan covers their hearing product from, among the other unpredictable, accidental damages, loss, or theft. Customers can enjoy complimentary product repair and replacement for the first year. This plan is not found at other hearing service centres.
At 20dB Hearing we provide speedy processing and repair services for hearing aids with own labs in the maintenance of your hearing aid to ensure that it is long-lasting. Our lab engineers are trained to the highest standard and have many years of experience in repairing hearing aids.
20dB Hearing is the first and only business of its kind certified with QMS ISO9001:2015 in Malaysia. This International Standard Organisation’s certification is an acknowledgement of a quality management system for an organization that has demonstrated its ability to consistently provide products and services that meet customers’ expectation.
The certification is thus a reflection of 20dB’s commitment towards enhancing clinical processes and delivering of high quality customer care services. Every year, 20dB is internally and externally audited and is found to be able to maintain the certification.
Devices is to ensure the quality, safety and performance of medical device during all aspects of our medical device supply-chain, which include product sourcing and procurement; transportation and delivery; storage; installation; after sales service; tracking, documentation and record-keeping practices.
20dB has also been awarded with the Good Distribution Practice for Medical Devices (GDPMD) certification; the company is registered with the Ministry of Health
20dB Hearing was awarded with the Asia Pacific TOP Excellence Brand award in 2013. The spectacular event was held at the Palace of the Golden Horses, Kuala Lumpur on 15 May 2013.
20dB Hearing was awarded with the Sin Chew Business Excellence Awards in the category of Product and Service Quality Excellence Award in 2013 and in the category of Retail Excellence Award in 2014. The spectacular event was held at the Royale Chulan Hotel, Kuala Lumpur on 8 October 2013 and another event was held at the Setia City Convention Centre, Kuala Lumpur on 26 September 2014.
20dB Hearing is proud to announce that the latest rechargeable hearing aid has won the prestigious Malaysia Health & Wellness Brand Awards 2017 in the category of Medical Device. Organised by Sin Chew Daily and Life Magazines, and endorsed by the Ministry of Health, this award is bestowed to brands that have made a commitment to improve the health and wellness of consumers.
This award affirms 20dB Hearing’s continued commitment to provide hearing solutions that improve lives in meaningful ways. Because hearing matters. Not only will this enhance the company’s reputation but it also establishes 20dB Hearing as one of the foremost leaders in the hearing industry.
20dB Hearing has won The Star Outstanding Business Awards (SOBA) 2021 in Best in Customer Service. The Star Outstanding Business Awards (SOBA) bestow unparalleled recognition on the exceptional achievements of the nation’s finest SMEs recognizing up-and-coming enterprises and their contributions to the Malaysian economy
20dB Hearing has won The Star Outstanding Business Awards (SOBA) 2022 in Best in CSR. The Star Outstanding Business Awards (SOBA) bestow unparalleled recognition on the exceptional achievements of the nation’s finest SMEs recognizing up-and-coming enterprises and their contributions to the Malaysian economy
As a parent, the joy of having a child that could live a normal life like any other children shattered when knowing the news that my daughter who was diagnosed with severe to profound hearing loss for both ears at the age of 5 years old. Every time looking at my adorable daughter’s face, tears and unaccountable worries mingle in our minds until one day when we come to know about 20dB Hearing.
Giving her a pair of Siemens hearing aids has brought the joy...
As a parent, the joy of having a child that could live a normal life like any other children shattered when knowing the news that my daughter who was diagnosed with severe to profound hearing loss for both ears at the age of 5 years old. Every time looking at my adorable daughter’s face, tears and unaccountable worries mingle in our minds until one day when we come to know about 20dB Hearing.
Giving her a pair of Siemens hearing aids has brought the joy of hearing back to life for my daughter. It is so good to see her now able to hear so much noise of the world and no longer living in her own quietness. Ever since she started to wear the Siemens BTE hearing aids, everything change for the better and the most significant change is that she no longer left out of conversation with the family members and her friends. It has been seven years since Elizabeth having her hearing aids provided by 20dB Hearing KUCHING and we are very happy and satisfied with the audiologist and the team who have always provided excellent service and follow-up care.
Hearing loss exists when there is diminished sensitivity to the sounds normally heard. I have hearing loss at both sides at newborn baby age. My parents didn’t know that I have the problem of hearing since Standard 1. In Standard 1, I also have problem pronouncing r, ch, s when I am having a conversation. For that I am very thankful for the time and effort my mother put into teaching and training me. Due to the hearing problem, I was not able to concentrate in my studies in school and my results were...
Hearing loss exists when there is diminished sensitivity to the sounds normally heard. I have hearing loss at both sides at newborn baby age. My parents didn’t know that I have the problem of hearing since Standard 1. In Standard 1, I also have problem pronouncing r, ch, s when I am having a conversation. For that I am very thankful for the time and effort my mother put into teaching and training me. Due to the hearing problem, I was not able to concentrate in my studies in school and my results were poor. My parents brought me to a clinic for a check-up, but the doctor told me that I was fine. My parents brought me to the government hospital to get my hearing checked. After that, I was told that I have hearing loss and I need device to help me hear better.
We were recommended to 20dB Hearing and their audiologist introduced a device called hearing aid that can improve my hearing. At first I felt embarrassed to wear a hearing aid because I thought hearing aids are only for the elderly folks. But I felt much better with the motivation and confidence given by the staffs and my parents. They were friendly to me and their service were excellent. With the help of hearing aid, I can hear bird chirping, water dripping and other wonderful sounds. Thanks to the hearing aid, I managed to pass my exams with flying colors and I will matriculate at a local community college. I appreciate the kindness and friendliness of 20dB staff. Last but not least, I thank my parents for giving me my hearing back.
I was amazed by it as I could hear clearly several times better than my analog hearing aid. It was crystal clear. UNITRON MOXI 8, is smaller than my analog model, light as a feather and its wire is so thin, it is hardly noticeable. The sounds are so natural and comfortably clear that sometimes, I forgot I am wearing it.
Several months later after wearing it, I decided to have a pair to balance my hearing. They perform even better. With a smart...
I was amazed by it as I could hear clearly several times better than my analog hearing aid. It was crystal clear. UNITRON MOXI 8, is smaller than my analog model, light as a feather and its wire is so thin, it is hardly noticeable. The sounds are so natural and comfortably clear that sometimes, I forgot I am wearing it.
Several months later after wearing it, I decided to have a pair to balance my hearing. They perform even better. With a smart control, adjusting the volume becomes easy. Now, I don’t go outside without wearing it. It has become part of my life. Today, I can have a normal conversation with anyone anywhere. Thank you 20dB Hearing, I have my quality life back.
My father is a cheerful man, with tonnes of wisdom in his conversation. I grew up looking forward to having time spent together with him when he was back from work. My mother would lovingly put something together for tea—usually a simple local delicacy and a nice big koleh of Indian tea. It was unmistakably the party of the day. We would gather to have tea in our front porch, with our iron swing, mango and rambutan tree and bougainvilleas all around. My father would always take a keen interest in our...
My father is a cheerful man, with tonnes of wisdom in his conversation. I grew up looking forward to having time spent together with him when he was back from work. My mother would lovingly put something together for tea—usually a simple local delicacy and a nice big koleh of Indian tea. It was unmistakably the party of the day. We would gather to have tea in our front porch, with our iron swing, mango and rambutan tree and bougainvilleas all around. My father would always take a keen interest in our day- 3 teenagers with hectic, energised lives and listen to our stories and share his.
Someway, along the time I was away from home, I began to suspect his difficulty with hearing as he began having trouble keeping on the thread of conversation via the phone. Family members use to joke that the best and most inexpensive hearing aid, costing under 20 cents, is to simply place a black button in your hear— instantly, everyone speaks louder to you! With subtle coaxing and introduction to the hearing aid technology over what seemed like 5 years, I was happy as a lark the day my father decided for himself he would give it a go! It was amazing watching him brighten up when he had it switched on— almost like a groom on the day of his wedding.
Hearing aids have changed so much in technology- with the birth of analogue ones, digital ones even those that are designed to mimic the ear function so naturally close. Hearing aids even come in shades of colours to match the skin! I am glad my father found a good audiologist and received one that matched his needs.
Being a pensioner, he was delighted with how Mr Mok Yong Yaw at 20dB Hearing (Kuching, Sarawak branch) discussed options with him and introduced him to helpful ways in ascertaining he can afford this costly equipment through the Tabung Bantuan Perubatan which is available to all Malaysians. Mr Mok’s patience in hearing out my dad’s lifestyle needs and hearing history combined with an updated assessment made us feel confident that he was interested in getting the best in helping my dad restore his hearing. His compassion coupled with technical insight on suitable aids made this process smooth. The administrative staffs at 20dB Hearing Kuching were efficient in handling the forms and following up personally with the department and my dad ensuring all was completed within 3 months. It is our blessing to have met a dedicated audiologist like Mr Mok.