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20dB Hearing Sdn Bhd

20dB Hearing is Malaysia’s leading hearing care centre, offering comprehensive hearing solutions and advanced cochlear implants to individuals across the country. Established in 2002, we have grown into the largest network of professional hearing care centres in Malaysia, driven by our mission to improve hearing health and the quality of life for every individual. With over 31 strategically located hearing centres nationwide and a team of more than 80 certified audiologists licensed by the Malaysian Allied Health Professions Council, we provide expert care that is both accessible and personalized.

 

At 20dB Hearing, we understand the profound impact that hearing loss can have on individuals and their families. That’s why we are committed to offering innovative solutions and advanced technology, including cochlear implants, hearing aids, and rehabilitation services, to ensure the best possible care. Whether you’re experiencing hearing difficulties, looking for hearing aids, cochlear implants, or seeking rehabilitation services, we are here to help. Our team of professionals is dedicated to guiding you through every step of your hearing journey, providing you with the tools and support you need to restore and enhance your hearing.

 

We believe in hearing care for all, which is why we have expanded our network to cover major cities and towns across Malaysia. Our centres are equipped with advanced hearing assessment tools and the latest hearing aid and cochlear implant technology, ensuring that every patient receives the most accurate diagnosis and the most suitable solutions. At 20dB Hearing, your hearing health is our top priority, and we are continually striving to exceed your expectations with exceptional service and care.

23+

Years of Expertise

1st

ISO 9001:2015-Certified Company in Hearing Care

35+

Branches in Malaysia

12+

Branches in Singapore

VISION

Empowering People Through Exceptional Hearing Healthcare

Our vision is to be a blessing for people who requires healthcare services in hearing and speech rehabilitation, and other related services.  We aim to be a trusted partner for those who require professional hearing care and related services, ensuring that everyone has access to the resources they need to improve their hearing health.

MISSION

Delivering Quality Hearing Healthcare Nationwide

Our mission is to establish a nationwide network of hearing care centres with qualified audiologists and related professionals. We are dedicated to ensuring that individuals across Malaysia have easy access to expert hearing care services, regardless of their location. Our goal is to expand our network and provide professional hearing solutions that cater to the unique needs of each individual.

 

Our mission is also to establish quality, customer focus, and continuously improve hearing healthcare and its related services. We strive to deliver personalized, high-quality care using the latest technology and best practices in the field. By focusing on continuous improvement, we aim to exceed the expectations of our clients and help them achieve better hearing health.

CORE VALUES

Guiding Exceptional Hearing Care

H – Humble: 
We prioritize empathy and care, always listening to our customers’ needs with humility and respect.
E – Ethical: 
We uphold the highest standards of integrity and professionalism in all our services.
A – Accountability: 
We take full responsibility for the care and results we provide to our clients, ensuring their satisfaction and well-being.
R – Resilience: 
We are committed to adapting and overcoming challenges to continuously improve our services and solutions.

 

These core values guide us in providing exceptional care, ensuring that our clients receive personalized services that meet their hearing needs.

Why Choose Us

20dB Hearing is a trusted homegrown brand in Malaysia, renowned for its high-quality hearing rehabilitation services and hearing aids. Our experienced audiologists, available at every outlet nationwide, provide expert diagnostic hearing tests for both adults and children.

 

We stand out by offering a free premium hearing aid trial for up to 20 days (terms and conditions apply), ensuring you find the perfect fit.

 

As the first hearing center in Malaysia certified with QMS ISO9001:2015, we take pride in delivering personalized hearing solutions, with a wide range of hearing aids from leading manufacturers. Additionally, we offer cochlear implant consultations and services for individuals with severe hearing loss, providing advanced hearing restoration solutions when traditional hearing aids may no longer be effective.

 

With numerous industry awards and a commitment to customer care, 20dB Hearing continues to improve the quality of life for individuals with hearing loss.

 

Take advantage of our complimentary hearing screening (terms and conditions apply) and experience our professional services firsthand. Whether you're seeking solutions for yourself or a loved one, our audiologists will help you find the ideal hearing aid or cochlear implant solution to suit your lifestyle.

 

Book your free hearing screening and hearing aid trial today and start your journey to better hearing!

Our Strength – Empowering Excellence in Hearing Care

MAHPC-Registered Audiologists in Malaysia - Expert Hearing Tests and Personalized Care

We are proud to offer top-quality hearing healthcare across Malaysia, with MAHPC-registered audiologists at every outlet. Our experienced audiologists, each with an average of five years' experience, are dedicated to providing accurate hearing tests to diagnose hearing loss and identify the degree of impairment. We offer personalized hearing aid recommendations and fitting services, ensuring that each client receives the best possible hearing solution. Our professionals also provide ongoing support, including follow-up sessions to fine-tune hearing aids for optimal performance. At 20dB Hearing, we specialize in comprehensive hearing diagnostics to pinpoint the cause and extent of hearing issues.

Comprehensive Hearing Assessment for Hearing Loss

We use advanced hearing assessments to evaluate hearing loss in individuals of all ages, from newborns to children and adults. Our highly trained audiologists conduct detailed tests to determine the cause and degree of hearing impairment, as well as the location of the issue. Whether you're experiencing mild or severe hearing loss, we provide personalized care to ensure the most accurate assessment. For newborns and children, early detection is crucial for language and communication development, while for adults, we focus on finding the most suitable hearing solutions. Trust 20dB Hearing to provide expert hearing assessments and guidance for the entire family, making us your trusted partner in hearing health.

International Hearing Care Support for Families and Individuals

20dB Hearing offers extensive international support across 31 outlets in Malaysia, ensuring that no matter where you are, you have access to the best hearing services. We cater to all ages, including infants and children, who may have undetected hearing issues. With early detection and intervention, we can help improve communication and language development. Our flexible service allows you to visit any 20dB Hearing outlet for complimentary consultations, and even get second opinions from different audiologists. Enjoy peace of mind knowing that you’ll always have support when you need it most.

Risk-Free Hearing Aid Trial - Experience Before You Commit

We understand that choosing the right hearing aid is a big decision. Our free take-home trial gives you the opportunity to test hearing aids for up to 20 days in the comfort of your home. Experience the difference hearing aids can make to your life with no risk and no obligation. If you're not satisfied, simply return the device for a full refund within 30 days. We also provide a speech test to measure how much improvement you can expect, ensuring that you only invest in hearing aids that truly meet your needs.

Exclusive Hearing Aid Protection Plan for Peace of Mind

20dB Hearing offers an exclusive Hearing Aid Protection Plan (terms and conditions apply) to ensure the longevity of your device. This comprehensive plan covers accidental damage, loss, or theft, and includes complimentary repairs and replacements during the first year. Unlike other hearing service centers, our Protection Plan gives you the security and support you deserve, making sure your investment in hearing technology is always protected.

Earlab Support: Fast and Efficient Hearing Aid Repairs

20dB Hearing provides fast and efficient hearing aid repairs through our in-house Earlab Support. Our experienced lab engineers are highly trained to maintain and repair your hearing aids, ensuring they work at peak performance for years to come. With our quick processing and expert repairs, you can trust that your hearing aids are in good hands at 20dB Hearing.

Group Awards & Recognition

A Legacy of Excellence

ISO 9001:2015 Certification for Quality Management System

20dB Hearing is proud to be Malaysia’s first and only business certified with the prestigious ISO 9001:2015 Quality Management System (QMS) certification. This globally recognized standard signifies our unwavering commitment to delivering products and services that consistently meet customer expectations. The ISO 9001:2015 certification is a testament to our robust clinical processes, efficient workflows, and continuous improvement efforts, ensuring top-quality customer care. Each year, 20dB undergoes comprehensive internal and external audits to maintain the high standards that our customers rely on.

Good Distribution Practice for Medical Devices (GDPMD) Certification

20dB Hearing is certified under the Good Distribution Practice for Medical Devices (GDPMD), ensuring the quality, safety, and performance of medical devices throughout the entire supply chain. Our practices cover all stages, including product sourcing, transportation, delivery, storage, installation, after-sales service, and comprehensive tracking and documentation. With this certification, we demonstrate our commitment to maintaining the highest standards of safety and regulatory compliance. Registered with the Ministry of Health, 20dB Hearing is dedicated to ensuring that all medical devices reach our customers in optimal condition, adhering to industry-leading quality practices.

Asia Pacific TOP Excellence Brand Award 2013

In 2013, 20dB Hearing received the esteemed Asia Pacific TOP Excellence Brand Award, recognizing our dedication to excellence in the hearing aid industry. This prestigious award was presented during an elegant ceremony at the Palace of the Golden Horses in Kuala Lumpur. The Asia Pacific TOP Excellence Award is given to brands that have demonstrated outstanding achievements in quality, customer service, and innovation. This recognition affirms 20dB Hearing's position as a leading provider of hearing care solutions in the region, trusted by customers for our exceptional products and services.

Sin Chew Business Excellence Awards 2013 & 2014

20dB Hearing earned two distinguished awards at the Sin Chew Business Excellence Awards, with accolades in 2013 and 2014. In 2013, we were honored with the Product and Service Quality Excellence Award, followed by the Retail Excellence Award in 2014. These awards celebrate companies that achieve outstanding performance in product quality and customer service. The events were held at the Royale Chulan Hotel and Setia City Convention Centre in Kuala Lumpur, bringing together Malaysia’s top businesses. These awards reflect our ongoing commitment to providing high-quality hearing aids and superior customer service, strengthening our reputation as an industry leader.

Malaysia Health & Wellness Brand Awards 2017 for Rechargeable Hearing Aids

In 2017, 20dB Hearing’s innovative rechargeable hearing aid received the prestigious Malaysia Health & Wellness Brand Award in the Medical Device category. This award, presented by Sin Chew Daily and Life Magazines, recognizes companies that have made significant contributions to improving the health and wellness of their customers. Endorsed by the Ministry of Health, this honor affirms 20dB Hearing’s dedication to developing cutting-edge hearing solutions that significantly improve the lives of people with hearing loss. Our commitment to offering top-quality, rechargeable hearing aids continues to lead the way in the hearing care industry.

The Star Outstanding Business Awards (SOBA) 2021: Best in Customer Service

20dB Hearing was honored with the Best in Customer Service award at The Star Outstanding Business Awards (SOBA) 2021. SOBA is one of Malaysia’s most prestigious awards, recognizing businesses that excel in various aspects of operations. This award is a reflection of our unwavering commitment to providing exceptional service to our customers. From personalized hearing assessments to tailored hearing solutions and ongoing support, 20dB Hearing prioritizes customer satisfaction at every stage. We strive to exceed expectations and deliver a seamless experience for individuals seeking quality hearing care.

The Star Outstanding Business Awards (SOBA) 2022: Best in CSR

20dB Hearing was awarded the Best in Corporate Social Responsibility (CSR) category at The Star Outstanding Business Awards (SOBA) 2022. This award highlights our dedication to giving back to the community and making a positive impact through socially responsible business practices. At 20dB Hearing, we believe that businesses have a responsibility to support societal well-being, and we actively engage in initiatives that benefit both our customers and the broader community. Winning the Best in CSR award underscores our ongoing efforts to lead with integrity and contribute to the betterment of society.

we are HEAR for you