Testimonials

Your services were very good and helpful.

Your approach and response were encouraging and attractive.

Your hearing aids are better and helping me to hear clearly now in various situations including our prayer meetings at the church and in conversations with people.

Though the cost comparatively is higher, it is worth I feel as it helps to hear and enjoy the various sounds clearly and enables one to feel comfortable with people. This gives assurance that we can relate to any situation and be ready to respond without any embarrassment.

Thank you so much for your wise guidance and professional quality services.

With a lot of thanks and blessings.

Working with Wendy, my hearing consultant was a well delight. She was customer, helpful and sensitive to my hearing needs all the way.

Having used the hearing aids for the last three months, I am amazed at how different my life has been. I can now hear the birds, the children, and the voices of my loved ones. Watching TV has been a delight and social occasions have been pleasurable.

My work has been less stressful now that I can hear other members of committees, other diners on the other side of the large round table, students in my classes. I don’t even have to speak as loud because I can now hear myself. I am less misunderstood because I am not “shouting” at people. In fact, I am now accused of speaking too softly.

The pleasure of being normal is in itself a real plus in the quality of life. Sometimes I just wonder why I waited so long to attend to this vital need. Though the price may be somewhat a deterrence to earlier action, over the long haul, missing out on those pleasure memories from sound was indeed a greater loss. The only set back might be my need to change my will now that I can hear what people are saying about me.

很感谢分贝听力公司的听力顾问为我介绍了适合我听力损失的助听器。

Wendy 的专业知识给了我很大的信心。她的服务很好，对待客户也非常的亲切友善。她帮我恢复了听力，使得我和家人的沟通变得更加好。工作方面以及和同事的相处也得到改善。

谢谢分贝听力中心。

My Mum, now nearing 82, is a long term diabetic customer. She suffered from hearing loss due to microangiopathy. 20dB Hearing Singapore helped my Mum to hear again after she was imprisoned in her own world for many years. With the consultant’s dedicated attention and care in early October 2010, she once again is able to participate in the activities happening around her because she has gained back one of the basic senses – hearing. She is back to her bubbly self, interactive, interested to go out and very much involved in daily family activities with her new hearing aids. She is indeed a changed person.

My Mum was referred to 20dB Hearing Singapore by Dr. Lim Chong Teck, ENT Consultant, after reading Mum’s pure tone audiogram(PTA) that she suffered from “profound hearing loss” conducted by another group of audiologist. Dr. Lim explained that 20dB Hearing Singapore may be able to help as they have more sophisticated techniques and equipment. In addition, the group is known to have helped some customers when other audiologists have failed. He also highlighted that the condition of hearing loss cannot be reversed.

With some hope, my Mum’s first appointment with the consultant identified that her previous PTA was not accurate. Her hearing loss is not as bad. It ranged between “mild to severe” and not in the category of “profound hearing loss” as tested by the previous audiologist. She is at ease with the consultant as she finds him extremely approachable, is able to communicate with her in her dialect, listened to her feedback and work with her closely. This is a far cry from the previous audiologist who had been “chastising” her indirectly for not being able to correctly put on and take care of her hearing aids. Furthermore, there is little that he could do for her as her condition is diagnosed as “profound hearing loss”. To my Mum, there was a prevailing feeling that her visits to the previous group to adjust her hearing aids were a nuisance and that she was unreasonably demanding. They repeatedly explained that they could do nothing to help improve her condition. For more than two years, we could see that my Mum was isolated and depressed, lost her confidence and interest in life under their care. Her quality of life was deprived.

As a family, we are grateful and appreciative of the attention and care that the consultant has given her. She can now listen in to conversations, no longer afraid to answer the telephone and is interested to watch programmes of interest to her on television. Worthy to note, on the second week of the trial aid, she went to a piano recital with us which she would have refused before. It is such a joy for us to have her in our family outing. Our gratitude is more than what words can describe.

We would like to thank 20dB Hearing Singapore for their professionalism and their commitment.

I have tinnitus for many years. I first sought Neuromonics Tinnitus Treatment in Australia and subsequently went to 20dB Hearing Singapore to continue my tinnitus treatment.

Mr Ben Ho is a very helpful and attentive person. His product knowledge is very good and his advice is very sound and reasonable. Upon his advice, I have upgraded the original choice of Orion Hearing aid to a pair of Insio 5 Binax.

I have been your loyal customer since 2014.

It is my great pleasure to express my sincere thanks to your dedicated staff, Geraldine Keh, at your Tampines branch.

I lost my Siemen hearing aids with dismay in October 2019. I cam back to Tampines branch for a new replacement, where Geraldine attended to me.

She is very courteous, patient and meticulous in handling case. With her very valuable and excellent customer care service, I purchased the new pair of Starkey hearing aids with great satisfaction. Through several sessions of testing and reviews I learned a lot from her. So far, she is the best staff I encountered in your company.

Congratulation to your company for having an examplary staff. Keep up the good works.

This is to thank and compliment the excellence and helpful services rendered by one of your hearing care consultants, Alfred Tan.

Despite the lock down, Alfred went the extra miles of getting Mr Hari's hearing aid device fixed.

Of course, Mr Hari was very very touched, happy and impressed of what Alfred has done for him.

This 'going extra miles' service will always be remembered especially during this pandemic period.

To conclude, Mr Hari won't hesitate to recommend future clients for the professionalism of 20dB Hearing Singapore

Last but not least, please convey Mr Hari's heartfelt gratitude to Alfred's superior for a job that was well delivered and deservces recognition. Thank you

I was served by Geraldine Keh for the past 4 weeks. I found her very professional on her job. She had taken time to explain all option for me. I appreciate her help. Thank you!

I wanted to write a note to the management of 20dB Hearing Singapore on Alfred Tan. I went to see him in December 2019 to seek assistance with my severe Tinnitus.

We tried the Neuromonics device along with a hearing aid masker but neither were successful in helping me. But nonetheless, I want to say that Alfred is one of the most patient, kind and thoughtful persons that I have met.

He shows a tremendous amount of empathy, made himself available through WhatsApp to answer my numerous questions and went out of his way to make adjustments to my device to try to get an improved result for me. Throughout the process he never wavered in his level of enthusiasm, positive energy and constantly reinforcing the point to me that I need to be patient and my situation will improve.

His approach is very client focused and he is more interested in making sure his clients get a good solution than trying to promote a certain product. Please be sure to recognise him as he is an outstanding audiologist and person.

Thank you.

At first, I was sceptical and reluctant to seek help on my hearing loss because of the concerns on hearing aids side effects that I have gathered from end users. However, with my audiologist’s counselling on my concerns and words of encouragement to understand that being able to hear will help to liven up my life and daily communication. She had patiently attended to all my requests and feedback. Now I own a pair of customised hearing aids. I am able to hear better.

I would like to express my sincere appreciation to my audiologist, Ms Jeanette Cheoy. She has an endearing, kind and pleasant personality, thus making me feel comfortable at my visits to 20dB Hearing Singapore centre in Novena.

Very professional. Honestly for the past few years, me and sis have never met such a friendly consultant who has go through all the way to assist our hearing issues. The hearing care specialist at 20dB Hearing Singapore is very patient to hear my opinions when we met for the first time. He is so far the only consultant who not only can address our concerns very patiently and also will do extra mile to adjust my hearing aids in better ways. I appreciate his hardwork for going all the way to explore how to adjust the system from my hearing aids to assist my work more efficiently. Frankly speaking, thanks to their recommendation for my hearing aids, I value my hearing aids as it really makes my life better and happier. I’m happy to have my hearing aids work like Bluetooth phone calls whenever there’s call coming in. This is really the best channel I ever had. I can listen better and hearing calls directly from the same aid, without removing the aids just like normal person. With 20dB Hearing Singapore’s assistance for all these as a ‘middleman’ , I feel convinced to continue my membership in this company. Thank you 20dB Hearing Singapore. 😊