Testimonials

When my friend learned that I had hearing loss, he casually remembered “You should try ‘20dB Hearing Singapore’. They are very professional. Indeed they are. Since then I have made four separate trips to fine tune it in order to derive maximum benefit from the product.

What I particularly like in the feeling that there is no rush to get things over with, like buying and selling.

At each unit, I got to know more about the product. Oh yes, I was recommended a system that is most appropriate for my need and not one based on my ability to pay.

Little tips like “Don’t forget to remove your hearing aid before you turn on the shower” goes a long way towards prolonging the life of the hearing aid. Best of all, I now find life so much more interesting and exciting as I can now hear and so enjoy the laughter and chatter of my six grandchildren!

On behalf of my mother in law, Madam Lim Boon Ngo (age 82), we would like to convey our heartfelt thanks to your gracious care and advice towards my mother in law in our recent visit to your clinic.

We had sought several companies specialising with regards to her needs. We came to learn from you through a website and also the testimonial from other recipients.

Over 2 visits to you, I sensed she was very comfortable with the communication and most importantly your fine approach towards her knowing and listening to her needs which was totally different from the other hearing specialists we visited.

As for me, I find your professional consultation asking her to go out to the main street is really important which most consultants don’t practice. This would give her a self-confidence in themselves and I can understand this is not an easy task.

As always, thank you for your patience in giving her a listening ear to enjoy her lifestyle.

She is more than happy to have a photo taken with you as a token of appreciation and I am sure these words will flow to her many friends.

My sister, May, have been with 20dB Hearing Singapore for six years. She had brought about six hearings aids from them and is very satisfied with their excellent before and after sales service.

Thank you 20dB Hearing Singapore.

20dB Hearing Singapore attended to my case of hearing solution with great skills, patience and professional excellence. The tests were accurate hearing aid selection, tuning and budgeting where done with awesome professionalism and a smiling face.

After that the product training was excellent too. This is my first hearing aid and the entire experience has been too good.

Thanks to 20dB Hearing Singapore.

I am writing to thank the excellent service 20dB Hearing Singapore’s audiologist provided for my grandmother, Mdm Chong Yong You. She was very customer and knew how to communicate with my grandmother, who was initially unreceptive to the idea of putting on hearing aids as a result of past unpleasant experiences. Today, my grandmother is able to converse without difficulty hearing, which was something she struggled with for years.

Once again on behalf of my family, I would like to thank the audiologist for her warm service.

Thank you.

My wife has been suffering from hearing loss since young. Thus, it’s resulting her being withdrawn from the society and lack of confidence. I suspected she might be suffering from some hearing problem and decided to bring her to CGH to consult with the ENT and was diagnosed with hearing loss.

CGH referred us to THSC. We made an appointment for a fitting with the aids. My wife became more confident and cheerful and she was able to interact in conversation with relatives and friends.

We felt that with hearing aids, it had improved her self- confidence.

My family is grateful for the effort and excellent service provided from your company.

The hearing tests and the supply, fitting and adjusting of my Bernafon Hearing Aids by the staff at 20dB Hearing Singapore, 76 Bras Basah Road, Singapore, was a credit to those staff involved. Though I arrived without an appointment, I was fortunate to still be able to be attended to for just over two hours with the testing of my hearing, and the fitting and adjusting of my hearing aids.

Staff acted very courteously and professionally, and I was verbally instructed as to how to adjust and maintain the hearing aids. This was just as well because the instruction manual provided by Bernafon was not for the model hearing aids supplied which would have later been a source of difficulty for me.

In addition to being supplied with the hearing aids, I was also supplied with (1) a considerable quantity of batteries for them which I very much appreciated as I am traveling abroad for a number of months, and (2), supplied with a receipt which allowed me to claim back the sales tax upon departing Singapore. I have no hesitation in recommending this company and staff, all of which are qualified to relevant ISO Standards.

As spoken today, I am delighted to say a good word about your professionalism as a Product Specialist at THSC.

Since my 1st appointment with THSC in March 2012, your customer service was extremely outstanding as you took time to explain the different options for hearing aids and provided a customised solution for my hearing loss due to exposure to loud noise many years ago. The after sales customer service support was excellent when I made subsequent visits to THSC to make adjustments to my hearing aid.

Even though I am based overseas, you took time to answer my recent concerns about reduced sound tolerance and pulsating tinnitus which has been really bothering me. I appreciate your sharing and advice on managing my tinnitus to reduce stress and anxiety over my condition.

Thanks again for the great service. Surely, folks like you make the difference to customers of THSC.

My experience with 20dB Hearing Singapore has been excellent. Like many people I’d “put off” doing anything about hearing loss because it was associated in my mind with large, awkward old fashioned instruments . How silly I was! But more importantly how different from my expectation was the whole process.

Right from making my first appointment to all follow-up checks, Wendy, at 20dB Hearing Singapore, has made me feel looked after and cared for. Every step of the examination, the choices of hearing aid, how to look after them, etc. has been explained clearly, so that I’m aware of what is going on, what my hearing loss is like, how the hearing aid will help, what situation will still be tricky, etc. The best point is the support, if I ever have a concern Wendy, or another member of staff, is on hand to help and resolve my problem quickly and always professionally.

Right from the very beginning, I felt very comfortable and well received. I didn’t feel that I’m pushed to buy anything. I came just for the consultant to take a look at my old device and have a check. Wendy took her time to choose the most suitable hearing aid for me and she was very customer. The hearing aids were comfortable and the remote control was very helpful and convenient in changing of the program unlike my old hearing aids.

We also had a very nice welcome at the reception. The overall experience with 20dB Hearing Singapore was good. I am starting to hear better and louder. I was very happy that Wendy made a new and comfortable ear mould for me as well as making the effort to prepare 2 different colours of hearing aids for me so that i can differentiate left and right easily.

Thank you!

Having problems with hearing is a surreal frustration. I’ve tried a few consultants for hearing aids and was frustrated and confused until I met 20dB Hearing Singapore. I’ve been extremely happy with their unwavering patience and service. The hearing aid instruments that he recommended have been fantastic and boost my confidence in life once again.

Thank you 20dB Hearing Singapore.

I would like to take this opportunity to compliment your staff, Mavis Tan for providing her attentive care and patience towards servicing me. Her enthusiasm and helpfulness had definitely made my visit a very pleasant one. Thus, I hereby would like to thank her and your company for the excellent service and I wish you all the very best.