20dB Hearing Singapore

20dB Digisound and The Hearing Solution Group have united under a single banner to form 20dB Hearing Singapore, creating the largest network of private hearing care centres in the country. With this rebranding, we bring together decades of expertise, cutting-edge technology, and a shared commitment to improving hearing health and quality of life for everyone we serve.

Since our establishment in 2002, we have grown into a trusted name in hearing care. Now with over 12 strategically located outlets islandwide, we make expert hearing care more accessible than ever, ensuring that help is always within reach.

At 20dB Hearing Singapore, we offer a comprehensive range of hearing solutions, including advanced hearing aids, cochlear implants consultation, and rehabilitation services, all tailored to meet the unique needs of every individual. Our centres are equipped with state-of-the-art diagnostic tools and staffed by a dedicated team of audiologists, ensuring accurate assessments and personalized care at every step of your hearing journey.

We understand the profound impact hearing loss can have on individuals and their families. That’s why we are committed to providing innovative solutions and ongoing support to help you rediscover the sounds of life. Whether you’re seeking a hearing assessment, exploring the latest hearing aids, or in need of rehabilitation services, our team is here to guide and support you. With our expanded network and renewed mission, we are here to serve you better and help you live a life filled with the joy of sound.

23+

Years of Expertise

12+

Branches in Singapore

VISION

Empowering People Through Exceptional Hearing Healthcare

Our vision is to be a blessing for people who requires healthcare services in hearing and speech rehabilitation, and other related services. We aim to be a trusted partner for those who require professional hearing care and related services, ensuring that everyone has access to the resources they need to improve their hearing health.

MISSION

Delivering Quality Hearing Healthcare Islandwide

Our mission is to establish a islandwide network of hearing care centres with qualified audiologists and related professionals. We are dedicated to ensuring that individuals across Singapore have easy access to expert hearing care services, regardless of their location. Our goal is to expand our network and provide professional hearing solutions that cater to the unique needs of each individual.

Our mission is also to establish quality, customer focus, and continuously improve hearing healthcare and its related services. We strive to deliver personalized, high-quality care using the latest technology and best practices in the field. By focusing on continuous improvement, we aim to exceed the expectations of our clients and help them achieve better hearing health.

CORE VALUES

Guiding Exceptional Hearing Care

H – Humble:
We prioritize empathy and care, always listening to our customers’ needs with humility and respect.
E – Ethical:
We uphold the highest standards of integrity and professionalism in all our services.
A – Accountability:
We take full responsibility for the care and results we provide to our clients, ensuring their satisfaction and well-being.
R – Resilience:
We are committed to adapting and overcoming challenges to continuously improve our services and solutions.

These core values guide us in providing exceptional care, ensuring that our clients receive personalized services that meet their hearing needs.

Why Choose Us

We Are the Largest Hearing Care Centre in Singapore

At 20dB Hearing Singapore, we are committed to delivering exceptional hearing care through our largest network of private hearing care centres in the country. With over 12 strategically located outlets islandwide, we are dedicated to providing accessible, professional, and personalized care to every individual. Here’s why you should choose us for your hearing health journey:

Our Strength – Empowering Excellence in Hearing Care

At 20dB Hearing Singapore, we are proud to carry some of the world’s top hearing aid brands, including Phonak and Unitron, both recognized globally for their superior quality and advanced technology. Unitron, available exclusively at 20dB Hearing Singapore, offers a unique product range tailored to enhance your hearing experience. Our product lineup delivers premium-quality hearing aids designed to meet a wide range of hearing needs, ensuring that you receive the best possible solution for your hearing health. Whether you need discreet, behind-the-ear devices, invisible hearing aids, or feature-rich digital hearing aids, we have a solution to suit your needs. Our audiologists are always available to help you choose the best hearing aid based on your hearing needs, lifestyle, and budget.

We are proud to offer top-quality hearing healthcare with professional audiologists and hearing care specialists at every outlet. Each of our audiologists has an average of five years of experience, making them experts in accurately diagnosing hearing loss and determining its degree of impairment. At 20dB Hearing Singapore, we specialize in comprehensive hearing diagnostics, utilizing advanced tools and techniques to pinpoint the cause and extent of your hearing issues.

Our audiologists go beyond just providing hearing tests; they offer personalized hearing aid recommendations and fitting services tailored to each individual’s needs. We are committed to ensuring that every client receives the best possible hearing solution, whether it's through hearing aids, cochlear implants consultation, or rehabilitation services. Our ongoing support includes follow-up sessions to fine-tune hearing aids, ensuring optimal performance and continuous improvement in your hearing experience.

We use advanced hearing assessments to evaluate hearing loss in individuals of all ages, from newborns to children and adults. Our highly trained audiologists conduct detailed tests to determine the cause and degree of hearing impairment, as well as the location of the issue. Whether you're experiencing mild or severe hearing loss, we provide personalized care to ensure the most accurate assessment. For newborns and children, early detection is crucial for language and communication development, while for adults, we focus on finding the most suitable hearing solutions. Trust 20dB Hearing Singapore to provide expert hearing assessments and guidance for the entire family, making us your trusted partner in hearing health.

At 20dB Hearing Singapore, customer care is at the heart of everything we do. Our commitment to providing excellent service has earned us multiple industry awards, and we continue to uphold the highest standards of care. Our team goes beyond providing audiological services; we are your dedicated partners in hearing care. Our audiologists and clinicians are highly trained professionals with a deep understanding of hearing loss and its impact on daily life. Customers often tell us that our team is not only knowledgeable but also empathetic, taking the time to listen to their concerns and tailor solutions to address their specific needs.

We are always here for you, whether you need guidance on hearing aids, adjustments, or follow-up care. Many of our clients return to share their experiences, knowing that our team is there to provide long-term support for any challenges they may face with hearing environments.

We believe in the power of experience. At 20dB Hearing Singapore, we understand that choosing a hearing aid is a big decision. That’s why we offer a take-home trial for up to 7 days. Try the hearing aids in your own home and see the difference they can make in your daily life. You can experience the benefits firsthand and if you’re not completely satisfied with the results, simply return the hearing aids to us. This trial ensures that you make the most informed decision, knowing exactly how the device will work for you. Our take-home trial program also helps you gauge just how much improvement the hearing aid can bring, giving you confidence that you’re investing in the right solution.

With 12 outlets islandwide, 20dB Hearing Singapore is proud to offer extensive support across the country. Our hearing centres span from Jurong East to Katong, making it easy to find a location near you. We are continually expanding to serve even more communities and ensure that quality hearing care is within easy reach for all Singaporeans.

Many of our clinics are conveniently located within shopping malls near MRT stations, so you can drop by for a consultation or service without hassle. Our locations are designed for your convenience, and if you travel or relocate, you can visit any of our outlets for complimentary consultations or service. Once you’ve received your hearing aids, you are always welcome to return for ongoing care, follow-up sessions, and adjustments to ensure your hearing solution continues to meet your evolving needs.

Group Awards & Recognition

A Legacy of Excellence

ISO 9001:2015 Certification for Quality Management System

20dB Hearing is proud to be Malaysia’s first and only business certified with the prestigious ISO 9001:2015 Quality Management System (QMS) certification. This globally recognized standard signifies our unwavering commitment to delivering products and services that consistently meet customer expectations. The ISO 9001:2015 certification is a testament to our robust clinical processes, efficient workflows, and continuous improvement efforts, ensuring top-quality customer care. Each year, 20dB undergoes comprehensive internal and external audits to maintain the high standards that our customers rely on.

Good Distribution Practice for Medical Devices (GDPMD) Certification

20dB Hearing is certified under the Good Distribution Practice for Medical Devices (GDPMD), ensuring the quality, safety, and performance of medical devices throughout the entire supply chain. Our practices cover all stages, including product sourcing, transportation, delivery, storage, installation, after-sales service, and comprehensive tracking and documentation. With this certification, we demonstrate our commitment to maintaining the highest standards of safety and regulatory compliance. Registered with the Ministry of Health, 20dB Hearing is dedicated to ensuring that all medical devices reach our customers in optimal condition, adhering to industry-leading quality practices.

Asia Pacific TOP Excellence Brand Award 2013

In 2013, 20dB Hearing received the esteemed Asia Pacific TOP Excellence Brand Award, recognizing our dedication to excellence in the hearing aid industry. This prestigious award was presented during an elegant ceremony at the Palace of the Golden Horses in Kuala Lumpur. The Asia Pacific TOP Excellence Award is given to brands that have demonstrated outstanding achievements in quality, customer service, and innovation. This recognition affirms 20dB Hearing's position as a leading provider of hearing care solutions in the region, trusted by customers for our exceptional products and services.

Sin Chew Business Excellence Awards 2013 & 2014

20dB Hearing earned two distinguished awards at the Sin Chew Business Excellence Awards, with accolades in 2013 and 2014. In 2013, we were honored with the Product and Service Quality Excellence Award, followed by the Retail Excellence Award in 2014. These awards celebrate companies that achieve outstanding performance in product quality and customer service. The events were held at the Royale Chulan Hotel and Setia City Convention Centre in Kuala Lumpur, bringing together Malaysia’s top businesses. These awards reflect our ongoing commitment to providing high-quality hearing aids and superior customer service, strengthening our reputation as an industry leader.

Malaysia Health & Wellness Brand Awards 2017 for Rechargeable Hearing Aids

In 2017, 20dB Hearing’s innovative rechargeable hearing aid received the prestigious Malaysia Health & Wellness Brand Award in the Medical Device category. This award, presented by Sin Chew Daily and Life Magazines, recognizes companies that have made significant contributions to improving the health and wellness of their customers. Endorsed by the Ministry of Health, this honor affirms 20dB Hearing’s dedication to developing cutting-edge hearing solutions that significantly improve the lives of people with hearing loss. Our commitment to offering top-quality, rechargeable hearing aids continues to lead the way in the hearing care industry.

The Star Outstanding Business Awards (SOBA) 2021: Best in Customer Service

20dB Hearing was honored with the Best in Customer Service award at The Star Outstanding Business Awards (SOBA) 2021. SOBA is one of Malaysia’s most prestigious awards, recognizing businesses that excel in various aspects of operations. This award is a reflection of our unwavering commitment to providing exceptional service to our customers. From personalized hearing assessments to tailored hearing solutions and ongoing support, 20dB Hearing prioritizes customer satisfaction at every stage. We strive to exceed expectations and deliver a seamless experience for individuals seeking quality hearing care.

The Star Outstanding Business Awards (SOBA) 2022: Best in CSR

20dB Hearing was awarded the Best in Corporate Social Responsibility (CSR) category at The Star Outstanding Business Awards (SOBA) 2022. This award highlights our dedication to giving back to the community and making a positive impact through socially responsible business practices. At 20dB Hearing, we believe that businesses have a responsibility to support societal well-being, and we actively engage in initiatives that benefit both our customers and the broader community. Winning the Best in CSR award underscores our ongoing efforts to lead with integrity and contribute to the betterment of society.