Ditubuhkan oleh ahli audiologi Mok Yong Yaw dan Lim Re Gal pada tahun 2002 di ibu kota yang sibuk, Kuala Lumpur, 20dB telah berkembang menjadi kumpulan penjagaan kesihatan pendengaran yang terkemuka dengan 31 cawangan dan lebih daripada 70 ahli audiologi berpengalaman di seluruh negara. Jenama tempatan yang terkenal ini telah memikat hati ramai dengan memberikan perkhidmatan berkualiti tinggi dan program pemulihan pendengaran kepada pelanggan. Dalam menghadapi persaingan yang sengit, kelebihan 20dB Hearing adalah: ia mempunyai ahli audiologi berpengalaman di setiap cawangan, menawarkan ujian pendengaran diagnostik untuk orang dewasa dan kanak-kanak, menyediakan sokongan di seluruh negara, memberikan percubaan percuma untuk alat bantu pendengaran premium, dan menyediakan pelan perlindungan produk.
20dB adalah yang pertama disahkan dengan QMS ISO9001:2015 di Malaysia dan merupakan syarikat yang memenangi banyak anugerah. Di pusat alat bantu pendengaran kami, kami menawarkan saringan pendengaran percuma dan percubaan alat bantu pendengaran sehingga 20 hari, terma dan syarat dikenakan. Ahli audiologi kami yang berpengalaman di Malaysia akan mengenal pasti kehilangan pendengaran dan membantu anda mencari penyelesaian pendengaran yang sempurna. Kami menawarkan pelbagai jenis alat bantu pendengaran dari pengeluar terkemuka dan menyediakan penyelesaian peribadi yang disesuaikan dengan keperluan anda. Memperbaiki pendengaran boleh memberi impak yang besar kepada kualiti hidup anda. Jadwalkan saringan pendengaran dan percubaan alat bantu pendengaran percuma anda hari ini.
Di Malaysia, 20dB berbangga kerana mempunyai satu atau lebih ahli audiologi yang berkelayakan di setiap cawangan. Di 20dB, ahli audiologi yang mempunyai purata pengalaman lima tahun sedia ada untuk menjalankan ujian diagnostik bagi menilai sama ada seseorang itu benar-benar mengalami kehilangan pendengaran dan, jika ya, sejauh mana. Mereka akan memilih alat bantu pendengaran yang sesuai dengan keperluan pelanggan dan juga melakukan pemasangan alat bantu pendengaran. Untuk sesi susulan, ahli audiologi 20dB akan mendengar dengan teliti pelanggan berkongsi pengalaman pendengaran baru mereka dan kemudian, jika perlu, menyelaraskan alat bantu pendengaran sehingga ia berfungsi dengan optimum untuk pengguna.
Di 20dB, pelanggan didiagnosis dengan teliti oleh ahli audiologi yang terlatih secara profesional di mana ujian sistematik dilakukan untuk mengenal pasti secara tepat sifat masalah pendengaran termasuk puncanya, jika mungkin, menentukan lokasi lesi, dan mengukur tahap kehilangan pendengaran.
Kebanyakan pusat perkhidmatan pendengaran di Malaysia tidak dilengkapi untuk menyediakan ujian pendengaran diagnostik, terutama untuk bayi dan kanak-kanak.
Ramai orang tidak menyedari bahawa walaupun bayi baru lahir mungkin mengalami beberapa tahap kecacatan pendengaran. Oleh itu, adalah penting bagi bayi menjalani saringan pendengaran (sekarang dilaksanakan di beberapa hospital di Malaysia). Ini untuk memastikan bahawa sebarang kecacatan pendengaran dapat dikenalpasti secepat mungkin supaya bayi dapat menerima perkhidmatan intervensi awal yang boleh memberikan perubahan besar kepada perkembangan komunikasi dan bahasa mereka.
20dB menyediakan sokongan di seluruh negara melalui 31 cawangan di Malaysia. Pelanggan yang bercuti atau berpindah boleh pergi ke mana-mana cawangan 20dB di Malaysia yang paling mudah untuk mereka bagi mendapatkan konsultasi dan perkhidmatan produk secara percuma. Mereka bahkan boleh mengunjungi beberapa cawangan 20dB untuk mendapatkan pendapat kedua atau lebih dari ahli audiologi yang berbeza. Selepas mendapatkan alat bantu pendengaran, pelanggan sentiasa dialu-alukan untuk kembali ke pusat pendengaran untuk berbincang dengan ahli audiologi dan menilai pengalaman pendengaran mereka.
Untuk mengetahui sama ada alat bantu pendengaran sesuai untuk pelanggan, percubaan percuma yang boleh dibawa pulang oleh 20dB membolehkan mereka mencubanya di rumah sehingga 20 hari untuk merasakan jika ia memberi perubahan dalam hidup mereka. Pelanggan boleh mencuba alat bantu pendengaran tanpa risiko dan tanpa sebarang kewajipan. Jika mereka tidak berpuas hati dengan hasilnya, mereka boleh mengembalikan produk, tidak perlu membayar apa-apa, dan pergi begitu sahaja.
Namun, 20dB mengakui bahawa tidak semua orang akan mendapati alat bantu pendengaran berguna. Itulah sebabnya, melalui program percubaan yang boleh dibawa pulang dan ujian pertuturan yang disediakan, pelanggan diberikan angka tentang sejauh mana alat bantu pendengaran boleh membantu mereka agar mereka dapat menilai sendiri sama ada yang mereka bayar berbaloi. Dalam hal ini, 20dB menawarkan jaminan pulangan wang dalam tempoh 30 hari.
Untuk memberi ketenangan kepada pelanggan, pelan perlindungan produk 20dB meliputi produk pendengaran mereka daripada, antara kerosakan tidak terduga yang lain, kerosakan akibat kemalangan, kehilangan, atau kecurian. Pelanggan boleh menikmati pembaikan dan penggantian produk secara percuma untuk tahun pertama. Pelan ini tidak terdapat di pusat perkhidmatan pendengaran lain.
Di 20dB Hearing, kami menyediakan perkhidmatan pemprosesan dan pembaikan alat bantu pendengaran yang cepat dengan makmal kami sendiri untuk menyelenggara alat bantu pendengaran anda bagi memastikan ia tahan lama. Jurutera makmal kami dilatih mengikut standard tertinggi dan mempunyai bertahun-tahun pengalaman dalam membaiki alat bantu pendengaran.
20dB Hearing adalah perniagaan pertama dan satu-satunya seumpamanya yang mendapat sijil QMS ISO9001:2015 di Malaysia. Sijil daripada Organisasi Standard Antarabangsa ini adalah pengiktirafan terhadap sistem pengurusan kualiti untuk organisasi yang telah menunjukkan kemampuannya untuk secara konsisten menyediakan produk dan perkhidmatan yang memenuhi jangkaan pelanggan.
Oleh itu, sijil ini mencerminkan komitmen 20dB untuk meningkatkan proses klinikal dan memberikan perkhidmatan penjagaan pelanggan yang berkualiti tinggi. Setiap tahun, 20dB menjalani audit dalaman dan luaran dan didapati mampu mengekalkan sijil tersebut.
Peranti bertujuan untuk memastikan kualiti, keselamatan dan prestasi peranti perubatan dalam semua aspek rantaian bekalan peranti perubatan kami, yang merangkumi pengadaan dan perolehan produk; pengangkutan dan penghantaran; penyimpanan; pemasangan; perkhidmatan selepas jualan; amalan pengesanan, dokumentasi dan penyimpanan rekod.
20dB juga telah dianugerahkan sijil Amalan Pengedaran Baik untuk Peranti Perubatan (GDPMD); syarikat ini didaftarkan dengan Kementerian Kesihatan.
20dB Hearing telah dianugerahkan Anugerah Jenama Kecemerlangan Asia Pasifik pada tahun 2013. Acara yang hebat ini diadakan di Istana Kuda Emas, Kuala Lumpur pada 15 Mei 2013.
20dB Hearing telah dianugerahkan Anugerah Kecemerlangan Perniagaan Sin Chew dalam kategori Anugerah Kecemerlangan Kualiti Produk dan Perkhidmatan pada tahun 2013 dan dalam kategori Anugerah Kecemerlangan Runcit pada tahun 2014. Acara yang hebat ini diadakan di Hotel Royale Chulan, Kuala Lumpur pada 8 Oktober 2013 dan satu lagi acara diadakan di Pusat Konvensyen Setia City, Kuala Lumpur pada 26 September 2014.
20dB Hearing dengan bangganya mengumumkan bahawa alat bantu pendengaran boleh dicas semula yang terbaru telah memenangi Anugerah Jenama Kesihatan & Kesejahteraan Malaysia 2017 dalam kategori Peranti Perubatan. Dihoskan oleh Sin Chew Daily dan Majalah Life, dan disokong oleh Kementerian Kesihatan, anugerah ini diberikan kepada jenama yang telah membuat komitmen untuk meningkatkan kesihatan dan kesejahteraan pengguna.
Anugerah ini mengesahkan komitmen berterusan 20dB Hearing untuk menyediakan penyelesaian pendengaran yang dapat meningkatkan kehidupan dengan cara yang bermakna. Kerana pendengaran itu penting. Ini bukan sahaja akan meningkatkan reputasi syarikat tetapi juga menegakkan 20dB Hearing sebagai salah satu peneraju terkemuka dalam industri pendengaran.
20dB Hearing telah memenangi Anugerah Perniagaan Cemerlang The Star (SOBA) 2021 dalam Kategori Perkhidmatan Pelanggan Terbaik. Anugerah Perniagaan Cemerlang The Star (SOBA) memberikan pengiktirafan yang tiada tandingan kepada pencapaian luar biasa daripada SME terhebat negara yang mengiktiraf perusahaan baru dan sumbangan mereka kepada ekonomi Malaysia.
20dB Hearing telah memenangi Anugerah Perniagaan Cemerlang The Star (SOBA) 2022 dalam Kategori Tanggungjawab Sosial Korporat Terbaik. Anugerah Perniagaan Cemerlang The Star (SOBA) memberikan pengiktirafan yang tiada tandingan kepada pencapaian luar biasa daripada SME terhebat negara yang mengiktiraf perusahaan baru dan sumbangan mereka kepada ekonomi Malaysia.
As a parent, the joy of having a child that could live a normal life like any other children shattered when knowing the news that my daughter who was diagnosed with severe to profound hearing loss for both ears at the age of 5 years old. Every time looking at my adorable daughter’s face, tears and unaccountable worries mingle in our minds until one day when we come to know about 20dB Hearing.
Giving her a pair of Siemens hearing aids has brought the joy...
As a parent, the joy of having a child that could live a normal life like any other children shattered when knowing the news that my daughter who was diagnosed with severe to profound hearing loss for both ears at the age of 5 years old. Every time looking at my adorable daughter’s face, tears and unaccountable worries mingle in our minds until one day when we come to know about 20dB Hearing.
Giving her a pair of Siemens hearing aids has brought the joy of hearing back to life for my daughter. It is so good to see her now able to hear so much noise of the world and no longer living in her own quietness. Ever since she started to wear the Siemens BTE hearing aids, everything change for the better and the most significant change is that she no longer left out of conversation with the family members and her friends. It has been seven years since Elizabeth having her hearing aids provided by 20dB Hearing KUCHING and we are very happy and satisfied with the audiologist and the team who have always provided excellent service and follow-up care.
Hearing loss exists when there is diminished sensitivity to the sounds normally heard. I have hearing loss at both sides at newborn baby age. My parents didn’t know that I have the problem of hearing since Standard 1. In Standard 1, I also have problem pronouncing r, ch, s when I am having a conversation. For that I am very thankful for the time and effort my mother put into teaching and training me. Due to the hearing problem, I was not able to concentrate in my studies in school and my results were...
Hearing loss exists when there is diminished sensitivity to the sounds normally heard. I have hearing loss at both sides at newborn baby age. My parents didn’t know that I have the problem of hearing since Standard 1. In Standard 1, I also have problem pronouncing r, ch, s when I am having a conversation. For that I am very thankful for the time and effort my mother put into teaching and training me. Due to the hearing problem, I was not able to concentrate in my studies in school and my results were poor. My parents brought me to a clinic for a check-up, but the doctor told me that I was fine. My parents brought me to the government hospital to get my hearing checked. After that, I was told that I have hearing loss and I need device to help me hear better.
We were recommended to 20dB Hearing and their audiologist introduced a device called hearing aid that can improve my hearing. At first I felt embarrassed to wear a hearing aid because I thought hearing aids are only for the elderly folks. But I felt much better with the motivation and confidence given by the staffs and my parents. They were friendly to me and their service were excellent. With the help of hearing aid, I can hear bird chirping, water dripping and other wonderful sounds. Thanks to the hearing aid, I managed to pass my exams with flying colors and I will matriculate at a local community college. I appreciate the kindness and friendliness of 20dB staff. Last but not least, I thank my parents for giving me my hearing back.
I was amazed by it as I could hear clearly several times better than my analog hearing aid. It was crystal clear. UNITRON MOXI 8, is smaller than my analog model, light as a feather and its wire is so thin, it is hardly noticeable. The sounds are so natural and comfortably clear that sometimes, I forgot I am wearing it.
Several months later after wearing it, I decided to have a pair to balance my hearing. They perform even better. With a smart...
I was amazed by it as I could hear clearly several times better than my analog hearing aid. It was crystal clear. UNITRON MOXI 8, is smaller than my analog model, light as a feather and its wire is so thin, it is hardly noticeable. The sounds are so natural and comfortably clear that sometimes, I forgot I am wearing it.
Several months later after wearing it, I decided to have a pair to balance my hearing. They perform even better. With a smart control, adjusting the volume becomes easy. Now, I don’t go outside without wearing it. It has become part of my life. Today, I can have a normal conversation with anyone anywhere. Thank you 20dB Hearing, I have my quality life back.
My father is a cheerful man, with tonnes of wisdom in his conversation. I grew up looking forward to having time spent together with him when he was back from work. My mother would lovingly put something together for tea—usually a simple local delicacy and a nice big koleh of Indian tea. It was unmistakably the party of the day. We would gather to have tea in our front porch, with our iron swing, mango and rambutan tree and bougainvilleas all around. My father would always take a keen interest in our...
My father is a cheerful man, with tonnes of wisdom in his conversation. I grew up looking forward to having time spent together with him when he was back from work. My mother would lovingly put something together for tea—usually a simple local delicacy and a nice big koleh of Indian tea. It was unmistakably the party of the day. We would gather to have tea in our front porch, with our iron swing, mango and rambutan tree and bougainvilleas all around. My father would always take a keen interest in our day- 3 teenagers with hectic, energised lives and listen to our stories and share his.
Someway, along the time I was away from home, I began to suspect his difficulty with hearing as he began having trouble keeping on the thread of conversation via the phone. Family members use to joke that the best and most inexpensive hearing aid, costing under 20 cents, is to simply place a black button in your hear— instantly, everyone speaks louder to you! With subtle coaxing and introduction to the hearing aid technology over what seemed like 5 years, I was happy as a lark the day my father decided for himself he would give it a go! It was amazing watching him brighten up when he had it switched on— almost like a groom on the day of his wedding.
Hearing aids have changed so much in technology- with the birth of analogue ones, digital ones even those that are designed to mimic the ear function so naturally close. Hearing aids even come in shades of colours to match the skin! I am glad my father found a good audiologist and received one that matched his needs.
Being a pensioner, he was delighted with how Mr Mok Yong Yaw at 20dB Hearing (Kuching, Sarawak branch) discussed options with him and introduced him to helpful ways in ascertaining he can afford this costly equipment through the Tabung Bantuan Perubatan which is available to all Malaysians. Mr Mok’s patience in hearing out my dad’s lifestyle needs and hearing history combined with an updated assessment made us feel confident that he was interested in getting the best in helping my dad restore his hearing. His compassion coupled with technical insight on suitable aids made this process smooth. The administrative staffs at 20dB Hearing Kuching were efficient in handling the forms and following up personally with the department and my dad ensuring all was completed within 3 months. It is our blessing to have met a dedicated audiologist like Mr Mok.
Syarikat Bertauliah ISO
Sokongan Antarabangsa
Penyelesaian Pendengaran Tersuai
Audiologis Berdaftar MAHP
Jaminan Kepuasan
Terbaik dalam Perkhidmatan Pelanggan
Terbaik dalam Tanggungjawab Sosial Korporat
