由听力学家 Mok Yong Yaw 和 Lim Re Gal 于2002年在繁华的吉隆坡创立的20dB,现已发展成为一家顶尖的听力医疗集团,拥有31家分店和全国70多位经验丰富的听力学家。这一著名的本土品牌通过向客户提供高质量的服务和听力康复项目赢得了许多人的心。面对激烈的竞争,20dB Hearing 的优势在于:每个分店都有经验丰富的听力学家,提供成人和儿童的听力诊断测试,拥有全国范围的支持,提供免费高级助听器试用,和提供产品保护计划。
20dB 是马来西亚第一家获得QMS ISO9001:2015认证的公司,并且是一家屡获殊荣的企业。在我们的助听器中心,我们提供免费的听力筛查和长达20天的助听器试用,适用条款与条件。我们在马来西亚经验丰富的听力学家将识别听力损失,并帮助您找到完美的听力解决方案。我们提供来自领先制造商的各种助听器,并提供根据您的需求量身定制的个性化解决方案。改善听力可以显著影响您的生活质量。立即预约您的免费听力筛查和助听器试
在马来西亚,20dB为每个分店拥有一名或多名合格的听力学家而感到自豪。在20dB,拥有平均五年经验的听力学家随时准备进行诊断测试,以评估一个人是否确实存在听力损失,如果有,损失程度是多少。他们会选择适合客户需求的助听器,并进行助听器的调试。在后续的跟进环节中,20dB的听力学家会认真倾听客户分享他们的新听力体验,然后在必要时对助听器进行微调,直到其在用户使用时达到最佳效果。
在20dB,客户由专业培训的听力学家进行细致的诊断,通过系统的测试,准确识别听力问题的性质,包括其原因,并在可能的情况下,确定病变部位,以及测量听力损失的程度。
马来西亚的大多数听力服务中心没有能力提供特别针对婴儿和儿童的听力诊断测试。
许多人并未意识到,即使是新生儿也可能存在一定程度的听力障碍。因此,让婴儿接受听力筛查(目前在马来西亚的一些医院实施)是非常重要的。这是为了确保尽早发现任何听力缺陷,以便婴儿能够接受早期干预服务,这对他们的沟通和语言发展具有重要影响。
20dB通过其在马来西亚的31个分店提供全国范围的支持。前往旅行或搬迁的客户可以到任何方便的20dB分店寻求免费的咨询和产品服务。他们甚至可以访问多个20dB分店,以获得不同听力学家的第二或更多意见。在获得助听器后,客户始终欢迎回到听力中心,与听力学家交流并评估他们的听力体验。
为了确定某个助听器是否适合客户,20dB提供的免费带回家试用可以让客户在家中试用长达20天,体验它是否能改变生活。客户可以毫无风险和义务地尝试助听器。如果他们对结果不满意,可以退还产品,不需要支付任何费用,随时离开。
然而,20dB也承认并非每个人都会觉得助听器有用。这就是为什么通过带回家试用程序和提供的言语测试,客户可以了解到助听器的帮助程度,以便他们自己评估所支付的费用是否值得。因此,20dB提供30天退款保证。
为了让客户安心,20dB的产品保护计划涵盖了他们的听力产品,包括其他不可预知的意外损坏、丢失或被盗。客户可以在第一年享受免费的产品维修和更换。此计划在其他听力服务中心是找不到的。
在20dB Hearing,我们提供快速的助听器处理和维修服务,并拥有自己的实验室来维护您的助听器,以确保其耐用性。我们的实验室工程师经过最高标准的培训,并拥有多年的助听器维修经验。
20dB Hearing是马来西亚首个也是唯一获得QMS ISO9001:2015认证的同类企业。国际标准组织的这一认证是对一个组织质量管理体系的认可,表明其能够持续提供符合客户期望的产品和服务。
因此,该认证反映了20dB致力于提升临床流程和提供高质量客户服务的承诺。每年,20dB都会接受内部和外部审计,并被发现能够维持该认证。
设备旨在确保医疗器械在医疗器械供应链的各个方面的质量、安全和性能,包括产品采购、运输和交付、存储、安装、售后服务、跟踪、文档和记录管理实践。
20dB还获得了医疗器械良好分销规范(GDPMD)认证;公司已在卫生部注册。
20dB Hearing于2013年获得亚太地区卓越品牌奖。该盛大活动于2013年5月15日在吉隆坡的黄金马宫举行。
20dB Hearing于2013年获得新州商业卓越奖的产品和服务质量卓越奖,并在2014年获得零售卓越奖。盛大的颁奖典礼于2013年10月8日在吉隆坡的罗雅城酒店举行,另一次活动于2014年9月26日在吉隆坡的赛提城市会议中心举行。
20dB Hearing自豪地宣布,最新的可充电助听器在2017年马来西亚健康与保健品牌奖中获得医疗器械类别的荣誉。该奖项由《星洲日报》和《生活杂志》主办,并获得卫生部的认可,授予那些致力于改善消费者健康与福祉的品牌。
这一奖项证实了20dB Hearing持续致力于提供能够以有意义的方式改善生活的听力解决方案。因为听力至关重要。这不仅会提升公司的声誉,还将确立20dB Hearing作为听力行业领先者之一的地位。
20dB Hearing荣获2021年星报杰出商业奖(SOBA)最佳客户服务奖。星报杰出商业奖(SOBA)对全国优秀中小企业的卓越成就给予无与伦比的认可,表彰新兴企业及其对马来西亚经济的贡献。
20dB Hearing荣获2022年星报杰出商业奖(SOBA)最佳企业社会责任奖。星报杰出商业奖(SOBA)对全国优秀中小企业的卓越成就给予无与伦比的认可,表彰新兴企业及其对马来西亚经济的贡献。
As a parent, the joy of having a child that could live a normal life like any other children shattered when knowing the news that my daughter who was diagnosed with severe to profound hearing loss for both ears at the age of 5 years old. Every time looking at my adorable daughter’s face, tears and unaccountable worries mingle in our minds until one day when we come to know about 20dB Hearing.
Giving her a pair of Siemens hearing aids has brought the joy...
As a parent, the joy of having a child that could live a normal life like any other children shattered when knowing the news that my daughter who was diagnosed with severe to profound hearing loss for both ears at the age of 5 years old. Every time looking at my adorable daughter’s face, tears and unaccountable worries mingle in our minds until one day when we come to know about 20dB Hearing.
Giving her a pair of Siemens hearing aids has brought the joy of hearing back to life for my daughter. It is so good to see her now able to hear so much noise of the world and no longer living in her own quietness. Ever since she started to wear the Siemens BTE hearing aids, everything change for the better and the most significant change is that she no longer left out of conversation with the family members and her friends. It has been seven years since Elizabeth having her hearing aids provided by 20dB Hearing KUCHING and we are very happy and satisfied with the audiologist and the team who have always provided excellent service and follow-up care.
Hearing loss exists when there is diminished sensitivity to the sounds normally heard. I have hearing loss at both sides at newborn baby age. My parents didn’t know that I have the problem of hearing since Standard 1. In Standard 1, I also have problem pronouncing r, ch, s when I am having a conversation. For that I am very thankful for the time and effort my mother put into teaching and training me. Due to the hearing problem, I was not able to concentrate in my studies in school and my results were...
Hearing loss exists when there is diminished sensitivity to the sounds normally heard. I have hearing loss at both sides at newborn baby age. My parents didn’t know that I have the problem of hearing since Standard 1. In Standard 1, I also have problem pronouncing r, ch, s when I am having a conversation. For that I am very thankful for the time and effort my mother put into teaching and training me. Due to the hearing problem, I was not able to concentrate in my studies in school and my results were poor. My parents brought me to a clinic for a check-up, but the doctor told me that I was fine. My parents brought me to the government hospital to get my hearing checked. After that, I was told that I have hearing loss and I need device to help me hear better.
We were recommended to 20dB Hearing and their audiologist introduced a device called hearing aid that can improve my hearing. At first I felt embarrassed to wear a hearing aid because I thought hearing aids are only for the elderly folks. But I felt much better with the motivation and confidence given by the staffs and my parents. They were friendly to me and their service were excellent. With the help of hearing aid, I can hear bird chirping, water dripping and other wonderful sounds. Thanks to the hearing aid, I managed to pass my exams with flying colors and I will matriculate at a local community college. I appreciate the kindness and friendliness of 20dB staff. Last but not least, I thank my parents for giving me my hearing back.
I was amazed by it as I could hear clearly several times better than my analog hearing aid. It was crystal clear. UNITRON MOXI 8, is smaller than my analog model, light as a feather and its wire is so thin, it is hardly noticeable. The sounds are so natural and comfortably clear that sometimes, I forgot I am wearing it.
Several months later after wearing it, I decided to have a pair to balance my hearing. They perform even better. With a smart...
I was amazed by it as I could hear clearly several times better than my analog hearing aid. It was crystal clear. UNITRON MOXI 8, is smaller than my analog model, light as a feather and its wire is so thin, it is hardly noticeable. The sounds are so natural and comfortably clear that sometimes, I forgot I am wearing it.
Several months later after wearing it, I decided to have a pair to balance my hearing. They perform even better. With a smart control, adjusting the volume becomes easy. Now, I don’t go outside without wearing it. It has become part of my life. Today, I can have a normal conversation with anyone anywhere. Thank you 20dB Hearing, I have my quality life back.
My father is a cheerful man, with tonnes of wisdom in his conversation. I grew up looking forward to having time spent together with him when he was back from work. My mother would lovingly put something together for tea—usually a simple local delicacy and a nice big koleh of Indian tea. It was unmistakably the party of the day. We would gather to have tea in our front porch, with our iron swing, mango and rambutan tree and bougainvilleas all around. My father would always take a keen interest in our...
My father is a cheerful man, with tonnes of wisdom in his conversation. I grew up looking forward to having time spent together with him when he was back from work. My mother would lovingly put something together for tea—usually a simple local delicacy and a nice big koleh of Indian tea. It was unmistakably the party of the day. We would gather to have tea in our front porch, with our iron swing, mango and rambutan tree and bougainvilleas all around. My father would always take a keen interest in our day- 3 teenagers with hectic, energised lives and listen to our stories and share his.
Someway, along the time I was away from home, I began to suspect his difficulty with hearing as he began having trouble keeping on the thread of conversation via the phone. Family members use to joke that the best and most inexpensive hearing aid, costing under 20 cents, is to simply place a black button in your hear— instantly, everyone speaks louder to you! With subtle coaxing and introduction to the hearing aid technology over what seemed like 5 years, I was happy as a lark the day my father decided for himself he would give it a go! It was amazing watching him brighten up when he had it switched on— almost like a groom on the day of his wedding.
Hearing aids have changed so much in technology- with the birth of analogue ones, digital ones even those that are designed to mimic the ear function so naturally close. Hearing aids even come in shades of colours to match the skin! I am glad my father found a good audiologist and received one that matched his needs.
Being a pensioner, he was delighted with how Mr Mok Yong Yaw at 20dB Hearing (Kuching, Sarawak branch) discussed options with him and introduced him to helpful ways in ascertaining he can afford this costly equipment through the Tabung Bantuan Perubatan which is available to all Malaysians. Mr Mok’s patience in hearing out my dad’s lifestyle needs and hearing history combined with an updated assessment made us feel confident that he was interested in getting the best in helping my dad restore his hearing. His compassion coupled with technical insight on suitable aids made this process smooth. The administrative staffs at 20dB Hearing Kuching were efficient in handling the forms and following up personally with the department and my dad ensuring all was completed within 3 months. It is our blessing to have met a dedicated audiologist like Mr Mok.