As 2022 draws to a close, we are again reminded that time waits for no one. It may come as a shock to some but Covid-19 has been plaguing us for over two years at this point. Our beloved country has seen 4 different administrations in a span of 5 years and we have just watched the spectacular finale to the 2022 World Cup. But as they say, all good things must come to an end. Incidentally, the year end is usually a time for us to reflect on our actions throughout the year and how it affects the people around us. We, at 20dB are so very thankful for your constant support and for choosing us as your preferred hearing healthcare provider for the past 20 years.                                                        

To ensure our clients receive nothing but the best service, 20dB has consistently maintained our ISO 9001:2015 award. In fact, we believe in leading through example. It is our desire that other hearing centres in the country join us by being among the first hearing healthcare providers bestowed with this award. ISO 9001:2015 is an important recognition in healthcare settings as it ensures the standardization of our procedures across all outlets nationwide. All our clinical services are carried out in a controlled and well-documented manner. This will give you peace of mind that you are receiving help from a reputable provider. Every year, we strive to maintain this award by passing annual audits from third parties to prove our credibility in hearing loss treatment and rehabilitation. In addition, 20dB is held accountable by the Good Distribution Practice for Medical Devices (GDPMD) certification which requires our establishment to maintain the quality, safety and performance of hearing aids we dispense. You can be rest assured that our clinics and devices are routinely inspected and thoroughly regulated for quality control.                 

To aid us in the quest for excellence, 20dB has over 70 certified audiologists at our disposal. Our audiologists are well trained and based in their hometowns. This allows us to really understand the local culture and customs to better connect with you. Moreover, we want to avoid any individual having to struggle with hearing loss alone. In an effort to reach as many people as possible, we have developed the largest network of hearing centres across Malaysia, with our 28^th branch being established recently. Thus, no matter where you are, we will always be within proximity to assist you.                                                    

As part of our commitment to enhancing hearing health services, we have developed an in-house lab to handle hearing aid repairs in a timely fashion. You no longer have to wait months for the repairs to be completed. We understand that hearing aids do not come cheap. It is an investment that you make onto yourself to improve communication and build lasting connections with others. Therefore, in order to safeguard your investment, we include one year’s worth of Hearing Aid Protection Plan which can be extended twice. 

Last but not least, we want to give a big shout out to thank all our clients that have voted for us in the 2021 Star Outstanding Business Awards in Customer Service. We would not have won this if not for your tremendous endorsement and patronage. You have our word that we shall uphold the company values of Humble, Ethical, Accountability and Resilience to bring you world-class experience in hearing rehabilitation #20dBJagaYou.

If you have read this far, you too deserve an award. Simply show this article to your nearest 20dB branch to claim a free hearing screening and consultation with our audiologist. Merry Christmas and a Happy New Year.

Patrick Seow, Clinical Audiologist at 20dB Hearing