The term “20dB Hearing” is the owner of the website, whose registered office is at 2nd Floor, 72-C, Sublot 4, S3 Curve, Jalan Simpang Tiga, 93300 Kuching, Sarawak, Malaysia.

Intellectual Property

This website belongs to 20dB Hearing. The copyright to the contents of this website is owned by or licensed to 20dB Hearing. This website is intended for personal use, quick reference, illustration and information purposes only and may not be copied, redistributed or published in any manner without the written permission of 20dB Hearing. Any unauthorised use of any part of this website is strictly prohibited.

The trademarks, logos, characters and service marks (collectively “Trademarks”) displayed on this website belong to 20dB Hearing. Nothing contained on this website should be construed as granting any license or right to use any Trademark displayed on this website. Any use/misuse of the Trademarks displayed on this website, or any other content on this website, except as provided in these Terms and Conditions, is strictly prohibited. 20dB Hearing reserves the rights to bring any action arising from the improper or unauthorised use of this website, including any action for infringement of its trademarks and other intellectual property rights.

Disclaimer/ Limitation of Liability

20dB Hearing does not provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and 20dB Hearing expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Any use of any information or materials on this website is entirely at your own risk, for which 20dB Hearing shall not be liable. It shall be your own responsibility to ensure that any materials or information available through this website meet your specific requirements.

Neither 20dB Hearing nor any other party involved in creating, producing or delivering this website is liable for any direct, incidental, consequential, indirect or punitive damages arising out of your access to, or use of, this website. Without limiting the foregoing, everything on this website is provided to you “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED. 20dB Hearing SHALL NOT BE LIABLE FOR ANY DAMAGES, LOSS OF PROFITS, INJURIES, SAVINGS OR GOODWILL RESULTING FROM YOUR USE OR INABILITY TO USE INFORMATION PROVIDED FROM THIS WEBSITE.

Indemnity

You shall indemnify and keep 20dB Hearing indemnified against all claims, damages, actions and proceedings made or brought against 20dB Hearing arising from your use of this website and/or any breach of terms in relation thereto by you.

Links to Other Websites

The linkage to other websites provided herein is merely for your convenience and does not signify that 20dB Hearing endorses such websites. 20dB Hearing bears no responsibility for the contents of such other websites and shall not be held liable for any damages or injury however arising therefrom. You shall view any of the linked websites at your own risk.

Variation/ Changes

20dB Hearing reserves the rights to change, vary or modify any of the information and terms contained herein without notice.

Governing Law and Jurisdiction

The terms and conditions herein shall be governed by and construed in accordance with the laws of Malaysia and you shall submit to the jurisdiction of the courts of Malaysia.

1. This Privacy Notice outlines how 20dB Hearing, its related corporations, associates, affiliates and joint development companies as well as their representatives (collectively, “20dB Hearing”) collect, use, disclose and process your Personal Data in respect of transactions with 20dB Hearing.
2. For the purpose of this Privacy Notice, the terms “we”, “our” and “us” shall refer to any company or representative within 20dB Hearing and the terms “you” and “your” shall refer to yourself and/or such other persons or companies represented by you of which you are providing Personal Data.
3. In this Privacy Notice “Personal Data” includes all data defined within the Personal Data Protection Act 2010 (as amended from time to time).
4. Such Personal Data which you may provide or make available to 20dB Hearing include information concerning your personal details (such as name, identity card number, passport number, date of birth, age, gender, race, nationality), contact details and any other relevant information that you had disclosed to 20dB Hearing as may be updated from time to time.
5. In the course of your dealings with 20dB Hearing, you may have furnished your Personal Data to 20dB Hearing and in doing so you agree and consent to 20dB Hearing collecting, using, disclosing and processing your Personal Data.
6. In the event you furnish or make available to 20dB Hearing any Personal Data relating to a third party eg information of spouse, children, parents, directors, shareholders and/or guarantors (collectively the “Relevant Persons”) you represent that you have obtained the consent of the Relevant Persons to provide 20dB Hearing with their Personal Data and for 20dB Hearing to collect, use, disclose and process their Personal Data for the respective purposes.
7. 20dB Hearing collects your Personal Data in various ways, in printed or electronic forms through digital and mobile platforms, such as :
   1. when you register or update an online profile or when you complete or update your information with 20dB Hearing;
   2. when you submit forms and/or documents to 20dB Hearing relating to any of our products and/or services as well as products and/or services by third party service providers;
   3. when you enter into any transactions with 20dB Hearing;
   4. when you make payment related to any transactions with 20dB Hearing;
   5. when you interact with 20dB Hearing’s staff;
   6. from your personalised preference through the use of 20dB Hearing’s website;
   7. when you participate in 20dB Hearing’s contests, events, market research and surveys;
   8. when you submit a job application to 20dB Hearing; and
   9. from information obtained independently by 20dB Hearing from other lawful sources;
8. 20dB Hearingmay collect, use, disclose or process your Personal Data for the following purposes:
   1. considering and processing your application for and providing you with products and/or services of 20dB Hearing as well as products and/or services by third party service providers provided through 20dB Hearing;
   2. facilitating, implementing and/or formalising any transaction with 20dB Hearing;
   3. processing any payments related to any transaction with 20dB Hearing;
   4. responding to queries, requests and/or complaints;
   5. facilitating 20dB Hearing’s customers loyalty programmes;
   6. updating your Personal Data;
   7. facilitating your participation in 20dB Hearing’s contests and events;
   8. conducting market research and surveys with the aim of improving 20dB Hearing’s products and /or services;
   9. *sending you marketing, advertising and promotional information about other products/services that 20dB Hearing, its business partners or third party providers may be offering (“Marketing Information”), by way of postal mail to your address(es) and/or electronic transmission to your email address(es), text messages (SMS/MMS), telephone calls and/or other phone based messaging to your telephone number(s);
   10. conducting credit/trade checks and other background checks on you and where applicable, any Relevant Persons with any registered credit reporting agency at any time for the purpose of processing a transaction with 20dB Hearing or for as long as any dues remain unpaid and outstanding with 20dB Hearing;
   11. for the purpose of credit evaluation, review or reporting and carrying out debt-collection or assisting other institutions to do so;
   12. prevention and detection of crime including without limitation to money laundering, terrorism and fraud prevention, detection and prosecution;
   13. required by laws , rules, regulations, by-laws, order, guidelines and/or directives;
   14. enforcing 20dB Hearing’s legal rights and/or obtaining legal advice;
   15. facilitating business transactions which may include mergers, acquisitions or asset sales;
   16. compliance with internal policies and procedures including without limitation to risk management, product planning, insurance, audit and administrative purposes
   17. for all ancillary purposes relating to the provision of facilities including the provision of computer, telecommunications and technology services;
   18. human resource applications; and/or
   19. any other incidental purpose relating to any of the above.
       *Where you have consented to receiving Marketing Information and/or sharing your Personal Data with third parties for the purpose of Marketing Information, you may opt-out of receiving such Marketing Information or sharing of your Personal Data with third parties for the aforesaid purpose at any time by contacting 20dB Hearing at the details provided in Section 13.
9. In the event where Personal Data is requested by 20dB Hearing, you have an option not to provide additional information requested other than the information which is indicated as necessary to facilitate the commercial transaction. If insufficient Personal Data is provided or your consent or the consent of any Relevant Person given herein is withdrawn,20dB Hearing will not be able to provide you with its products and services and/or fulfil any of your request to 20dB Hearing for any of the purposes as set out in Section 8.
10. For the purposes as set out in Section 8, your Personal Data may/will be disclosed to the following parties :
    1. any company or representative within 20dB Hearing;
    2. 20dB Hearing’s third party service providers or agents (including without limitation auditors, lawyers, consultants, insurers, adjusters and utility companies);
    3. any registered credit reporting agencies under Credit Reporting Agency Act 2010;
    4. 20dB Hearing’s business partner, investor, assignee or transferee to facilitate business asset transactions (including without limitation to any merger, acquisition or asset sale);
    5. any law enforcement agencies;
    6. any governmental authorities or regulatory bodies; and
    7. any other party authorised and consented by you.
11. 20dB Hearing may disclose your Personal Data to any or all of the parties stated above which may be located within or outside of Malaysia or involve sending your Personal Data to a location outside of Malaysia.
12. You may request in writing for access to and request for correction of your Personal Data that is inaccurate, incomplete, misleading or not up-to-date subject to a payment of a prescribed fee, any applicable legal restrictions and contractual conditions.
13. If you have any enquiries or feedback in relation to your Personal Data, or if would like to access or correct your Personal Data, of if you wish to withdraw your consent given herein, you may contact:
    Telephone number : 1800 88 2032
    Email address: [email protected]
    Correspondence address: 2nd Floor, 72-C, Sublot 4, S3 Curve, Jalan Simpang Tiga, 93300 Kuching, Sarawak, Malaysia.
14. This privacy notice may be revised from time to time. Notice of any such revision will be given on our website and/or by such other means of communication deemed suitable by 20dB Hearing.
15. In the event of any inconsistency between the English version and the Bahasa Malaysia version of this privacy notice, the English version shall prevail over the Bahasa Malaysia version.